Fairway Performance Privacy Policy
Fairway Performance Pty Ltd ABN 22 658 175 565 (Fairway Performance, we, us or our) respects your privacy. When we collect, use or disclose personal information, we do so in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). If applicable, we also control and process data in accordance with the principles set out in the General Data Protection Regulation (GDPR).
What personal information do we collect, why do we collect it and how do we use it?
The information we collect from you may include your name, address, telephone number and email address, transaction details associated with your purchases from us including credit card details, details of your use of our website including your server address, domain name, type of browser, date and time of your visit and pages accessed and any additional information provided to us or our affiliates. We may also collect sensitive information (such as information about your health and medical conditions), which we will only collect with your consent. We may also collect information about you because we are required or authorised by law to collect it.
We collect personal information so that we can provide you with information, our products and services, and seek to improve your customer experience. The ways we use personal information include:
to offer and provide products and services to our clients,
to manage member and employee records,
to send emails and newsletters,
to market our products and services,
to run our website,
to collect feedback and handle complaints, and
for any other purpose we notify in writing at the time of collection.
We will only use your personal information for the purposes for which you have given your consent.
Accelerate Strength may contact you in a number of ways, including via telephone, email, SMS or post.
How we collect personal information
We generally collect your personal information directly from you, for example when you provide your personal details when you sign up as a member or purchase our goods or services. We may also collect it through another person with your authorisation or from our affiliates, including (in some cases) medical professionals who we have partnerships with so that we can tailor our products and services to better suit your particular needs.
We may also collect personal information from you through the use of cookies when you visit our website. Where we use cookies, we do so to enhance our customers’ experience on our website and to track user traffic. Cookies can only store personal information which you provide yourself. You can disable cookies by adjusting your browser settings.
How we hold personal information
We may hold personal information about you electronically and in hard copy records. We take reasonable steps to secure the personal information we hold and protect it from misuse, interference and loss, including by restricting access of the information to authorised individuals and using password protection for certain personal information stored electronically. We take all steps as are reasonable in the circumstances to destroy or de-identify personal information that we no longer need and are not required by law to retain.
Disclosing personal information
Where possible, we do not disclose your personal information to third parties. However, in order for us to effectively provide our products and services, we may disclose your personal information to our employees, representatives, insurers, service providers or other third parties who assist us to provide our products and services. Where we need to disclose your personal information, we will only do so to the extent we consider necessary and if possible, on a confidential basis.
The information we collect might sometimes be stored, transferred or processed outside of Australia, for example on cloud hosting facilities. The countries that such facilities are located in may not have the same privacy or data protection laws as Australia and may not provide the same level of protection.
From time to time, we may need to disclose your personal information to comply with a legal requirement, such as a law, regulation, court order or in response to a request from a government agency.
If we sell or transfer all or a portion of our business or assets, we reserve the right to transfer our databases, including personal information we have about you, to another person in connection with the sale or transfer. We will only do this to the extent permitted by law and where we consider it necessary to do so, and we will take reasonable steps to protect your personal information in these circumstances.
Links to other websites
Our website may provide links to other websites for your convenience and information. Those websites may operate independently from us and may have their own privacy policy, which we suggest that you view. We are not responsible for other websites’ content or use of information, including personal information.
Access to your personal information
You have certain rights under the Privacy Act to request access to personal information we hold about you and to update or correct that information. If you would like a copy of the information we hold about you or if you believe that any of the information we hold about you is out of date, incorrect or otherwise requires updating, please email us at shaun@fairwayperformance.com. A small administrative fee may apply where you request a copy of information.
If the GDPR applies, you may also:
request that we erase personal information we hold about you or request that further processing of your personal information is restricted or suspended,
request that we forward your personal information to a third party,
withdraw your consent for us to use your personal information,
object to your personal information being used in direct marketing.
Complaints about privacy
If you have a complaint about our privacy practices, please send details of your complaint to us in writing at shaun@fairwayperformance.com. We take complaints very seriously and will respond to you shortly after receiving your written complaint.
If you believe we have failed to adequately respond to your complaint, you may be entitled to lodge a complaint with the data protection authority in your country (if one exists) or a relevant supervisory authority such as the Office of the Australian Information Commissioner by calling 1300 363 992 or by writing to GPO Box 5218, Sydney NSW 2001 or enquiries@oaic.gov.au.
Consent
By using our website, our products or our services, you consent to the collection, use and disclosure of your personal information (including sensitive information) in accordance with our Privacy Policy.
When you give us personal information about someone else, we rely on you to make that person aware that you will give us that information, the ways we may use that information, the circumstances in which we may disclose it and how that person can access the information. If it is sensitive information, we rely on you to have obtained the person’s consent about these matters. If you do not have the person’s consent, you must tell us at the time you give us the information.
You can choose not to receive product and service offerings from us by notifying us in writing at shaun@fairwayperformance.com If you do not provide the information we request, we may not be able to provide you with certain products or services.
Changes to our Privacy Policy
Fairway Performance may update this Privacy Policy from time to time at our discretion. All changes will be effective from the time we post our updated Privacy Policy on our website. Please check our website to view our current Privacy Policy.